Customer Service

We do our best to get orders shipped as soon as possible; however, there may be delays beyond our control. Please anticipate waiting up to two weeks for your order and you will be pleasantly surprised when it arrives, in most cases, much, much sooner. Please do not schedule installations until you have your order in hand. Typically, if some items in an order are delayed, we hold the entire order until all components are ready for shipment.

Rush delivery may be available for an additional charge. Call for details (352) 447-2405

We ship using UPS Ground service for most orders.

We are strongly committed to protecting the privacy of your personal information. The policies below are applicable to the boydwelding.com website (“Website”) produced and maintained by boydwelding.com (collectively or “we”, “us”, or “our”). We have established this security and privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your visit to the Website, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web Site and, where applicable, through this Web Site’s Customer Service Department in connection with this Web Site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means.

By visiting our Website, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Website and our affiliate sites following the posting of changes to these terms will mean you accept those changes.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at Kristin@boydwelding.com.

Orders canceled or returned in new condition may be subject to a 15% restocking fee and customer is responsible for return shipping charges.

Defective parts may be returned for a replacement, but are subject to inspection. Parts that are deemed damaged due to improper installation, abuse, or mishandling are not eligible for exchange or replacement, but may be repaired for a minimal fee.

Products being returned MUST be accompanied by a Boydwelding.com return form or your refund/replacement part may not be processed.

Refunds will be returned to the credit card used for purchase.

If you’re not satisfied with a product you have purchased from BoydWelding.com, please call and we will do our best to get you taken care of. (352) 447-2405